Common Questions about our pond supplies etc.

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All orders have an outstanding delivery time of 2-3 days in which you will receive your pond supplies. We will provide you with our upmost effort to ensure that YOU recieve your high quality pond supplies as quickly as possible to satisfy the fish in your pond.

Contact us via email or whatsapp and we will reply within 12 hours. Contact us about anything fish, pond supplies etc it doesn't matter we are here for our Koi lovers.

Pond Supplies Essex are offering an exclusive offer of up to 20% off on all of our high quality fish and pond products during the summer season! Also feel free to indulge on our incredible bundle deals, so you and your fish can be satisfied for less.

This could be a number of key factors that are working against you when trying to get a crystal clear koi pond.

Firstly make sure you have a big enough filter with conjunction and a UV in order to catch big lumps of algae in your pond and get rid of them through the UV penetration. 
Could be a build up of scale on glass sleeve of the ultraviolet light, possibly preventing light penetration.

Another reason for green water could be down to not enough water flow in your pond and filter.

The UV bulb  could be damaged or just need replacing over time.

Your UV bulb could be the incorrect size for your pond, may need a more suitable size for your pond, if the UV bulb is too small it will definitely struggle to get the water in your pond fully clear.

Overall, green water in your koi pond is a UV related problem.

- Wait 10 days before introducing any other chemicals to your pond after blanket answer use. 

-Generally , our Blanket Prevent is used every 2-3 weeks to re-balance your pond and stop regrowth.

-Or apply the Blanket Prevent treatment as soon as you spot any regrowth in your fish pond. 

We hope this helps

If anyone has any further questions, please do not hesitate to contact us directly! 

POND WATER VOLUME CALCULATION

For Gallons:

Measurement in Feet LENGTH X WIDTH X DEPTH =? X 6.25 = GALLONS

For Litres:

Measurement in Meters LENGTH X WIDTH X DEPTH =? X 1000 = LITRES

As a rule of thumb, a Koi over 4 inches (10cm) will be able to eat a 3mm pellet.
A 6-inch (15cm) Koi will be able to eat a 4.5mm pellet and a 16-inch (40cm) Koi will be able to eat a 6mm pellet.

Yes, all of our pond supplies have been chemically tested and applies to the health and safety regulations for your pond and fish.

NO,all services are running as normal despite this catastrophic pandemic. So your pond supplies and fish will not be affected by this tragic event of Covid-19.

Generally, the main reason for your fish gasping for air on the surface of your fish pond is due to a lack of oxygen! 

This means you will have to increase the amount of oxygen going into the fish pond. 

Ways to increase oxygen…

- Install an air pump plus air balls

- Create a waterfall

- Add some plants (but not too many as this may restrict the flow of your pond water!) 

We hope this helps.

Check out our air pump range…

Why does my water have an orange tinge? 

We have noticed that some customers are struggling to get their water clear as it has an orange tinge. 

If you are struggling with this problem in your fish pond this may be your fish food. 

Generally , poor quality fish food can have a dye that comes out in the water causing a orange tinge within the fish pond. 

We recommend that you get glass of jug of water and place a small amount of your fish food pellets into a glass.

Then leave this glass for up to 12 hours and if the water is clear then your fish food is okay. However, if you notice a tinge in the glass water , this means that your fish food may not be up to scratch. 

We hope this helps! 

If anyone has anymore queries, please do let us know.