Frequently asked questions?

🚚 What is your average delivery time?

We dispatch all pond supplies within 2–3 working days. Every order is packed with care and delivered quickly to ensure your pond and fish stay in perfect condition.

 

🚨 What should I do if there’s an issue with my order?

If anything’s wrong with your order, just reach out to us via email or WhatsApp. We respond within 12 hours and will do everything we can to make it right. Your satisfaction—and your pond—is our priority. Or Contact Us via our website...

 

📧 Email Us at info@pondsuppliesessex.com
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🏷️ Are there any current deals or offers?

Yes! Enjoy up to 20% off selected pond supplies this season. Be sure to check out our bundle deals—perfect for saving while keeping your fish and pond in top health.

 

🌿 Why is my pond water turning green?

Green water is typically caused by algae and may be linked to an undersized UV clarifier, poor water flow, or an aging bulb. Consider checking your filter setup, UV bulb size, and water clarity products for optimal results.

 

🍃 How do I use Blanketweed Prevent after using Blanket Answer?

• Wait at least 10 days after using Blanket Answer before adding other treatments.
• Use our Blanketweed Prevent every 2–3 weeks to stop regrowth.
• Apply immediately at the first sign of new blanketweed.
Click here for Blanketweed Solutions

 

💧 How can I calculate the volume of my pond?

For Gallons: (Length x Width x Depth in feet) × 6.25
For Litres: (Length x Width x Depth in meters) × 1000

 

🤔 What pellet size should I choose for my koi?

• 4.5mm: For koi 6 inches (15cm) and above
• 6mm: For koi 16 inches (40cm) and above

 

⛑️ Are your pond products safe for fish and wildlife?

Yes! Every product we sell is professionally tested and complies with UK safety standards. They’re effective, fish-friendly, and designed to keep your pond ecosystem healthy.

 

🫧 Why are my fish gasping at the surface?

It’s likely due to low oxygen. You can improve oxygenation by installing an air pump or adding a waterfall. This helps keep your pond water healthy and your fish stress-free.

 

🤨 Why does my pond water look orange?  

This can be caused by low-quality fish food containing artificial dyes. Test by soaking a few pellets in a glass of water for 12 hours—if the water turns orange, consider switching to a premium fish food option.