Terms and Conditions

Welcome to Pond Supplies Essex. These terms and conditions outline the rules and regulations for using our website, located at PondSuppliesEssex.com 

By accessing this website and/or purchasing from us, you agree to comply with and be bound by the following terms. If you do not agree with these terms, please do not use our website.

1. Company Information

Pond Supplies Essex is an online-only retailer specialising in pond and aquarium products including fish food, pond treatments, blanketweed solutions.

Filtration systems, Pumps and much more! We are based in Essex and deliver nationwide across the UK.

2. Ordering & Payments

• All orders placed through our site are subject to product availability and confirmation of the order price.
• We accept secure payments via Shopify Payments, PayPal, and major debit/credit cards.
• Prices include VAT unless stated otherwise.

3. Delivery

We offer UK-wide delivery. Orders are processed within 1–2 working days and typically delivered within 2–5 working days. Delivery times may vary based on courier availability and public holidays. Full details are available on our Shipping Policy.

4. Returns & Refunds

If you’re not satisfied with your purchase, you may request a return within 14 days of receipt, provided the item is unused and in its original packaging. Return postage costs are the responsibility of the buyer unless the item is faulty. View our Privacy Policy for full details.

5. Product Descriptions

We aim to describe all products as accurately as possible. However, slight variations in colour or packaging may occur. If an item is significantly different from the description, please contact us to resolve the issue promptly.

6. Intellectual Property

All website content, including text, graphics, images, and logos, is the property of Pond Supplies Essex or its content suppliers and protected by copyright laws. You may not reproduce, distribute, or use any content without prior written permission.

7. Privacy

We value your privacy. Please read our full Privacy Policy to understand how we collect, use, and protect your personal information.  

By consenting to Pond Supplies Essex SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us via our CONTACT US page for more information. We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.”

8. External Links & Partners

Our website may include links to external services, such as our trusted pond cleaning partner Perrysponds.com We are not responsible for the content or practices of these third-party sites.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Products should be used in accordance with instructions and manufacturer guidelines.

10. Updates to Terms

We may revise these terms at any time. Updates will be posted on this page, and it is your responsibility to review them regularly.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us.